Cancellation / Refund / Exchange Policy

Cancellation / Refund / Exchange Policy

At Lemon Lilt, we always make sure that every product is of superior quality. While cancellation and refund requests are NOT taken against any orders, in case there is a problem with the product, we do have an exchange policy in place.

If you need to exchange a product, first, kindly contact our customer care team at business@lemonlilt.in within 7 days of receiving the product. In adherence to our rigorous hygiene standards for our products, we require all items submitted for exchange to undergo a meticulous quality inspection by our team. Subsequently, they are either approved or declined for exchange based on the results of this inspection.

We can process an exchange for a product only if it has its tags intact and has not been worn. We shall be within our rights to not accept a return in case.

(1) the product(s) are returned after being used

(2) the products are, in any way, damaged

Once the exchange is confirmed, the item needs to be shipped by the customer, while sending us the tracking ID on business@lemonlilt.in with the same email thread. On receiving the returned product, we shall process the exchange; the process can take 7 to 10 business days.

In case you have received a defective item, please share with us the related images at business@lemonlilt.in and we will get back to you within 24 hours. It should be noted that an exchange for the same product regarding size is allowed only once.

Now, in case of an exchange request, we cannot guarantee that the size you require will be in stock. Exchanges, hence, are subject to availability. If we do not have the size you need, we will provide you with a store credit. This store credit shall be valid for 1 month, starting from the date of issue.

 * In case of return on an order, the refunded amount shall be issued to the customer in the form of store credit.

We hope this policy ensures a seamless shopping experience at Lemon Lilt. In case you have any query or concern, please reach out to our customer support team. We will always assist you any way we can.